Returns & Exchanges

At The Chateau, we want your home to feel perfect. If your purchase doesn't meet your expectations, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your parcel, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized carrier location and keep your receipt; we will process your refund within 5-7 business days of arrival.